Policy Administration Officer

KEY TASKS & ACCOUNTABILITIES主要任务及职责:

1.  Assist manager to manage daily operations of the policy administration team协助经理管理保单管理团队的日常运营。
2. Assist in monitoring the quality of services and operational efficiency协助监控服务质量和运营效率。
3. Assist in establishing policy administration rules, guidelines, workflow and procedures according to Company policies, product specifications, regulations and guidelines协助根据公司政策、产品规格、法规及指引，制定保单管理规则、指南、流程和操作程序。
4. Assist in develop plan for improving operational workflow and procedures of the Life Policy Administration Centre协助制定提升寿险保单管理中心运营流程和操作程序的计划。
5. Perform daily policy alterations, premium administration processing and surrender payout processes执行日常保单变更、保费管理处理及退保支付流程。
6. Respond to inquiries and resolve problems for Customer Services regarding all aspects of policy administration针对保单管理各方面的问题，回应客户服务部的咨询并解决相关问题。
7. Participate in Product or system testing in respect to Life Policy Administration functions参与与寿险保单管理相关的产品或系统测试。
8. Handle policy administration or Life Operations related tasks as assigned by the Department Head处理由部门主管分配的保单管理或寿险运营相关任务。

QUALIFICATIONS资历 & KNOWLEDGE知识:

1. Bachelor Degrees with 3 years related experience拥有学士学位并具有3年相关工作经验。
2. Good knowledge in Hong Kong life insurance products, business operations / processes / workflow熟悉香港寿险产品、业务运营、流程及工作流程。
3. Customer Centric以客户为中心
4. Knowledge of Cantonese is an advantage懂粤语者优先。

KEY TASKS & ACCOUNTABILITIES主要任务及职责:

1.  Assist manager to manage daily operations of the policy administration team协助经理管理保单管理团队的日常运营。
2. Assist in monitoring the quality of services and operational efficiency协助监控服务质量和运营效率。
3. Assist in establishing policy administration rules, guidelines, workflow and procedures according to Company policies, product specifications, regulations and guidelines协助根据公司政策、产品规格、法规及指引，制定保单管理规则、指南、流程和操作程序。
4. Assist in develop plan for improving operational workflow and procedures of the Life Policy Administration Centre协助制定提升寿险保单管理中心运营流程和操作程序的计划。
5. Perform daily policy alterations, premium administration processing and surrender payout processes执行日常保单变更、保费管理处理及退保支付流程。
6. Respond to inquiries and resolve problems for Customer Services regarding all aspects of policy administration针对保单管理各方面的问题，回应客户服务部的咨询并解决相关问题。
7. Participate in Product or system testing in respect to Life Policy Administration functions参与与寿险保单管理相关的产品或系统测试。
8. Handle policy administration or Life Operations related tasks as assigned by the Department Head处理由部门主管分配的保单管理或寿险运营相关任务。

QUALIFICATIONS资历 & KNOWLEDGE知识:

1. Bachelor Degrees with 3 years related experience拥有学士学位并具有3年相关工作经验。
2. Good knowledge in Hong Kong life insurance products, business operations / processes / workflow熟悉香港寿险产品、业务运营、流程及工作流程。
3. Customer Centric以客户为中心
4. Knowledge of Cantonese is an advantage懂粤语者优先。