Senior Claims Handler

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: We’re flexible, though some travel will be required

Closing date for applications: 6th August 2025

The opportunity:  

Working within the Specialist Casualty Team in Large and Complex Claims, reporting to the Specialist Casualty Team Leader.

The role of Senior Claims Handler is to deliver a high-quality and cost-effective claims service for Zurich and its customers, applying technical expertise to a wide range of complex claim types arising within the Casualty portfolio. The successful candidate will personally manage a portfolio of approximately 200 complex claims with an initial authority of £250,000 to a high standard.

The Specialist Casualty Team services all market facing units and deals with claims from all UK jurisdictions. Current team members are based around the country. Some travel may be required to attend meetings/conferences where virtual attendance is not possible or appropriate.

The selected individual will be joining a highly experienced team, providing first class service to our customers.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time 

What will you be doing?

• Review, resolve, and proactively finalise complex claims within your authority limits, ensuring optimal settlements with business implications in mind
• Promptly handle and resolve technical enquiries from customers and external contacts to deliver a focused and exceptional claims service
• Demonstrate role model behaviours and contribute to a positive, supportive team culture, making teamwork enjoyable and effective
• Undertake ad-hoc projects and initiatives as required
• Contribute to the wider Large & Complex claims strategy

Who are we looking for?

• Proven experience in handling Casualty claims
• Proficiency in managing a large portfolio of claims from cradle to grave
• Ability to work independently and exercise a high degree of self-management. 
• Solid knowledge of Casualty policy cover, industry protocols, legislation, fraud and legal liability
• High level knowledge of internal governance procedures and requirements
• Commitment to delivering outstanding customer service
• Collaborative team player and evidence of building strong relationships
• CII Diploma qualified or significant progress towards (2 modules completed)
• Forward thinking individual open to considering new processes

What will you get in return?

Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

What happens next?

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.