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Customer Care Consultant (Life Insurance Call Centre)


Job Responsibilities

  • Ensure all enquiries (hotline, counter, written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards
  • Provide quality service to our internal and external customer
  • Handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction
  • Support ad-hoc projects and special tasks such as UAT, marketing campaign or product launch etc
  • Assist senior staffs to prepare management report
  • Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice
  • Log and report respective data timely and accurately, if applicable

Job Requirements

  • Bachelor’s degree with minimum 3 years of experience in customer service or call centre in Life Insurance / banking industry
  • Good knowledge of the Life Insurance product and operations is preferable
  • IIQE Paper 1, 3 and 5 holder is preferable
  • Good organizational and time management skills whilst working accurately and to deadlines
  • Customer focus and customer oriented
  • Strong complaint handling skills
  • High proficiency in spoken and written English, Cantonese & Mandarin
  • Proficiency in Word, Excel and Powerpoint
  • Candidate with less experience will be considered as Customer Care Consultant


Why Zurich


At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.


  • Location(s):  HK - Hong Kong 
  • Schedule: Full Time

Apply now »