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Assistant Claims Manager (Commercial Lines)


Job Summary

Large and complex claims handling and managerial support


Job Accountabilities

  • Responsible for the large and complex liability and property claims
  • Actively involve in organizing of customer meeting presentation and the preparation of Powerpoint slides
  • Provide technical support to the team including work simplification and automation initiatives
  • Provide data analytics for Commercial portfolios  
  • Assist the Claims Manager in managerial tasks and other ad hoc tasks
  • Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards
  • Compliance with customer protocols/service charter


Job Qualifications

  • Bachelor degree or above
  • 5 years or above experience in Liability and Property claims, preferably with large and complex claims management skill
  • Achieved recognized industry standard (e.g. Snr Asso. of ANZIIF)
  • Experience in Liability and Property claims handling
  • Experience in Liability and Property claims with good customer service skill is a must
  • Good command of written & spoken English
  • Data analytical skill is preferred
  • Technical knowledge of products and services
  • Technical claims handling knowledge of Liability and Property Insurance products
  • Understand local legislation and legal liability
  • Extensive experience with all major aspects of the claims adjustment process
  • Understand industry standards and protocol
  • Knowledge of claims agreements
  • Interpretation of policy cover and knowledge on application of the litigation process
  • Candidates with less experience can be considered for other positions



Why Zurich


At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s):  HK - Hong Kong

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