Assistant Claims Manager / Senior Claims Officer (Retail EC & Liability)

Job Summary

• Responsible for handling of Employees’ Compensation (EC) claims with focus on liability, investigation
• Accountable for Large and Complex claims handling and managerial support
• Provide quality and professional claims service to customers

Job Accountabilities

• Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level
• Develop a claim case strategy to ensure appropriate reserves are assigned, with investigations conducted and appropriate suppliers engaged
• Take proactive approach in monitoring Employees’ Compensation claims in order to minimize claims settlement
• Build up relationship with all stakeholders and achieve compromised settlement to conclude the case at the earliest and avoid litigation
• Provide quality customer service to clients
• Ensure claims procedures, documentation is adhered to the group claims management requirement and best practice
• Report to Claims Manager on adverse trend of development of claims and/or for clients with adverse claims experience
• Ensure all claims are processed effectively according to the company policies; set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied
• Identify all potential recovery and fraud cases
• Perform any other duties, task oriented or claims related as may be delegated by Claims Manager

Job Qualifications

• Bachelor degree or above with related claims experience
• 5 years or above experience in Employee’s Compensation (EC) and Liability claims, preferably with large and complex claims management skill
• Diploma holder with solid claims handling experience will also be considered
• Achieved recognised industry standard (e.g. Snr Asso. of ANZIIF)
• Experience in EC & Liability claims handling
• Experience in EC & Liability claims with good customer service skill is a must
• Legal knowledge is an advantageous
• Data analytical skill is preferred
• Technical knowledge of products and services
• Technical claims handling knowledge of Employees’ Compensation and Liability
• Understand local legislation and legal liability
• Good knowledge of Employees‘ Compensation Ordinance
• Understand industry standards and protocol
• Knowledge of claims agreements
• Interpretation of policy over Knowledge and application of the litigation process
• Extensive experience with all major aspects of the claims adjustment process.
• Good command of written & spoken English and Chinese (including Mandarin)
• Negotiation skill, both written and verbal
• Be able to articulate how to prioritize and work to deadlines
• Desire to learn and be flexible to business change
• Common sense
• Knowledge on PC software
• Candidates will less experience can be considered as Senior Claims Officer

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong