Assistant Claims Manager / Senior Claims Officer (Technical Center / Large & Complex Claims)

Job Summary

• Handle non-standard large, complex and litigated claims with minimal supervision
• Build and manage internal and external stakeholder relationships
• Deliver an effective, efficient customer centric claims service in a manner which supports the Purpose, Values and Strategy of Zurich

Job Accountabilities:

• Proactively and promptly handle high severity/complexity first and third-party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a customer focused claims service
• Develop appropriate claims case strategies to ensure that reserves are appropriately managed, investigations conducted and supply partners properly engaged to achieve best outcomes
• Act as referral point for cases escalated by the wider claims team
• Follow customer specific claims handling protocol and/or customer proposition service charters to ensure that we understand & fulfil the needs and expectations of our customers
• Prepare reports and engage with reinsurers and Group claims on cases that are likely to exceed retention
• Adhere to company policies, local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards
• Assist Team Head in managerial tasks, reporting and projects

Job Qualifications:

• Bachelors degree or above
• Over 5 years claims experience in Property, Casualty, Engineering claims
• Achieved recognized industry standard (e.g. ANZIIF/ACII/FCII)
• Large and complex claims management skills and handling coverage issues
• Good technical knowledge of Property, Casualty, Motor, Engineering and A&H products
• Knowledge of legal systems and interpretation of legal liability and understanding of local legislation
• Awareness of the litigation process through all courts
• Recognize relevance of customer proposition and how to interpret specific handling requirements
• Knowledge of how to identify and engage with lead experts
• Understand industry standards and protocol
• Awareness of interdependence with other Functions (Underwriting, Finance, Actuarial)
• Be able to articulate how to prioritize and work to deadlines
• Good negotiation skills, both written and verbal
• Desire to learn and be flexible to business change
• Good command of written & spoken English and Chinese (including Mandarin)
• Candidates with less experience will be considered for Senior Officer position

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong