Assistant Manager, Change & Execution

Job Responsibilities:

• Stand up Programmes – Clearly articulate the Problem Statement, Solution, How to Measure Success, Current Operating Model, Target Operating Model, Scoping & Phasing, Prioritization Criteria, Roles & Responsibilities, and Implementation Plan.
• Engage Senior Stakeholders for Business Decision – Clearly present the Questions, Options, Pros & Cons of each option. Document the decision clearly.
• Propose sensible solutions and validate them with stakeholders when there is little guidance on "who needs to do what by when".
• Counter-suggest alternative approaches when facing resistance or limitations.
• Ensure progress by running workstream working groups or agile scrum teams.
• Regularly showcase the progress via SteerCo meetings or agile end-of-sprint showcases.
• When designing CoM/ToM, work closely with solution architects and business process owners to identify workable solutions.
• Wear a customer lens, take a step back, and think “what are the customers' needs?”
• Design customer journeys for each touchpoint – incl. UXUI design, Comms layout design and copywriting uplift (SMS, Email, Policy Documents, Renewal/Change/Acquisition/Claim Documents)

Job Requirements:

• Proven record of strong programme management skill in transformation programmes
• Proven record of strong CX designer skill and customer journey revamp
• Highly structured, organized, logical and proactive
• Short and succinct in communication
• Able to operate under pressure. Keep a positive vibe and maintain positive working relationships with a wide range of stakeholders
• Energetic to drive change
• Can-do spirit. Comfortable walking in the dark and making things happen
• Strong sense of ownership
• Flexible and adaptive to be able to work on various tasks of different nature, and pick up new skills when necessary

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong