Assistant Manager, Distribution Support (Life Insurance)

Job Accountabilities

• Provide all-round operations support to Life Distribution team for New Business, including new business pipeline management, administration training, account review, etc.
• Closely work with business development managers, Life underwriters and administration team of distributors to facilitate the submission of new business
• Manage enquiries from distributors and provide all appropriate options & solutions for customer satisfaction
• Be responsible for New Business vetting to achieve completed business ratio target
• Collaborate with business development managers to maintain and enhance relationships with our key business partners
• Proactively solicit feedback from distributors to identify progressive service improvement, and keep them informed of any changes in procedures and important announcements
• Support Team Lead to review the service gap and recommend improvements to achieve operational efficiency

Job Qualifications

• Degree holder with minimum 6 years of client facing experience in service aspects of insurance industry
• IIQE qualification is preferable
• Able to work under pressure to meet tight timeline
• Good interpersonal and communication skills with customer centricity mindset
• Good command of both spoken and written English and Chinese
• Proficiency in MS Word, Excel, PowerPoint, etc.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong 
• Remote working: Hybrid