Claims Automation Analyst

Job Summary

• You will join the Claims function as a Claims Automation Analyst. You will be participating in claims transformation and development of new claims service, construct and manage business rules management system and other automation initiatives and applications such as RPA
• You will play a key role in health checking our claims automation model to ensure long-term success making sure our automation initiatives delivered and maintained with excellent quality in terms of claims service level and customer experience
• You will be working closely with business stakeholders to identify and understand requirements and opportunities to enhance our automation model

Job Accountabilities

• Design and implement reliable automation solutions to reduce cycle time and increase accuracy
• Coordinate and implement Quality Assurance framework for claims automation model
• Gather, analyze business requirements, and develop / revamp / simplify process workflows
• Participate in process and code reviews of all automation tools with peers and manager to ensure all standard resource libraries and architecture patterns are appropriate
• Demonstrate automation capabilities to stakeholders
• Involve key business and IT stakeholders to clarify the process, participate in process definition
• Perform end-to-end testing, troubleshooting and end-user support
• Create and maintain documentations that includes process design, technical solution and design documents to accurately represent design and code
• Work with product owners, development team and other stakeholders to determine new features of automation model
• Assess the process landscape, sorting processes by feasibility and potential for automation

Job Qualifications

• Degree in Engineering / Computer Science/ Mathematics and / or relevant disciplines
• Over 2 years working experience related to business process automation, business process analysis and/or development experience with any programming language
• Good knowledge of software development processes and methods
• Knowledge of OCR, RPA, API, BPM, BRMS and machine learning is preferred
• Proficiency in using at least one of the programing languages such as Python, R, JAVA, C# or .NET is a plus
• Familiar with agile development cycle and UAT process
• Fast learner and up-to-date with new technology and skills
• High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude
• Good analytical mind, self-motivated and able to work under minimal supervision
• Proficient in spoken and written English & Chinese (including Cantonese & Mandarin)

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong