Claims Officer / Claims Assistant (Claims Support / Data Analytics)

Job Summary

·         Support the identification and implementation of digital transformation opportunities across the organization

·         Collaborate with senior team members to design and deploy innovative solutions using emerging technologies

Job Accountabilities

·         Data analytics and predicative modeling

o   Creation of dashboards and visualizations tools that could facilitate better communication on the findings to key stakeholders to track and measure performance against agreed KPIs

o   Utilize advanced analytics techniques to uncover insights and trends in claims data to support senior management in performance improvement & drive strategic decision-making align with company mission

o   Analyze data and generate actionable insights with SQL, Python, or R

o   Research externally for primary data sources, select relevant information in supporting & enriching data analytics

o   Assist in building predictive models or machine learning solutions to solve business problems (if applicable)

·         Project Management & Execution

o   Support end-to-end project delivery, from planning and execution to monitoring and closure

o   Assist in creating project plans, timelines, and deliverables using agile or hybrid methodologies, track project progress, identify risks, and propose mitigation strategies

o   Assist in developing test cases and conducting user acceptance testing (UAT)

o   Validate that solutions meet business requirements and deliver the intended value

·         Documentation & Knowledge Sharing

o   Maintain accurate and up-to-date project documentation, including requirements, process maps, and user guides

o   Share knowledge and best practices with the team to foster a culture of continuous learning

Job Qualifications

·         Bachelor’s degree in business administration, Information Technology, Computer Science, Data Science, or related field

·         Previous related work experience and/or with strong passion for career development in Insurance Claims function will be a big advantage

·         Basic knowledge of Python, SQL, R or other programming languages is a plus

·         Familiarity with machine learning concepts, data analysis, or automation tools is an advantage

·         Basic understanding of project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Trello, MS Project)

·         Strong analytical, problem-solving, and critical-thinking skills

·         Good communication and interpersonal skills, with the ability to work collaboratively in a team environment

·         Eagerness to learn, adapt, and grow in a fast-paced, innovative environment

·         Highly self-motivated with a strong sense of accountability and attention to details

·         Good command of both spoken and written English and Chinese, including Cantonese & Mandarin

·         Fresh graduates and/or IANG visa holders with internships, academic projects, or relevant coursework & experience will also be considered

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong