Contract Client Services Specialist

Job Accountabilities

• Be responsible for the renewal case management of Corporate Life & Pension products
• Review company AML (anti-money laundering) documentation and record outcomes in internal systems
• Collaborate with internal and external stakeholders to clarify requirements and resolve AML-related queries
• Ensure clear and empathetic communication that has been delivered to internal teams and external customers, helping them understand AML processes and requirements
• Ensure the appropriate AML controls are in place, evidenced and adhered to align with regulatory and company standards
• Provide administrative support to ensure smooth daily operations 

Job Qualifications

• Experience in policy administration and/or customer services, preferably in insurance or financial services industry
• Knowledge in AML and/or financial crime is an advantage
• Familiar with Corporate Life insurance products is preferable
• Strong analytical skills with attention to details
• Individual contributor with team spirit and eager to learn
• Excellent command of written English and spoken English & Cantonese
• Good communication and interpersonal skills with ability to explain AML requirements in an empathetic and accessible way
• We will offer an initial contract on 12-month basis
• We offer a flexible working environment in hybrid mode

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong 
• Remote working: Hybrid