Distribution Support Specialist (Life Insurance)

Job Accountabilities:

• Ensure all enquiries (hotline and written) received from IFAs are handled and resolved within the performance and quality standards
• Handle complaints and ensure all the cases received are adequately investigated, follow through and settled upon customers’ satisfaction
• Provide support for IFAS and internal stakeholders in acquiring new business
• Provide accurate and timely client reports
• Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice
• Support ad-hoc projects and special tasks such as UAT, marketing campaign or product launch etc

Job Qualifications:

• Degree holder or equivalent preferable with minimum 3 years of experience in customer service or call centre in insurance/ banking industry
• Good knowledge of the insurance product and operations
• IIQE paper I, III and V
• Good organizational and time management skills whilst working accurately and to deadlines
• Strong complaint handling skills
• High proficiency in spoken and written English & Cantonese; good at Mandarin is preferable
• Proficiency in Word, Excel and Powerpoint
• Candidates with less experience may be considered as Officer

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong 
• Remote working: Hybrid