Manager / Assistant Manager, Distribution Management & Transformation (General Insurance)

Job Summary

• We are seeking a capable and forward-looking Manager / Assistant Manager focusing on Distribution Transformation & Enablement to support the ongoing development of our Retail Distribution Team
• This role focuses exclusively on strengthening Distribution’s operating model through team transformation, process improvement, and the adoption of AI-enabled and digital tools. You will support the Distribution Team in driving greater efficiency, improving ways of working, and coordinating project-based initiatives that equip the team for future growth
• The position requires strong coordination skills, structured thinking, and the ability to enable team members through improved workflows, practical tools, and disciplined execution

Job Accountabilities

• Team Transformation & Process Improvement
  • Lead end-to-end transformation initiatives to internal Distribution workflows, documentation, reporting routines, and operating practices
  • Develop and refine frameworks, SOPs, templates, and communication materials used across the Distribution Team
  • Identify opportunities to simplify processes and uplift team capabilities through toolkits, guides, and structured routines

• AI & Digital Enablement
  • Drive the Distribution Team’s adoption of AI‑supported tools, automation features, and digital solutions to enhance productivity and decision‑making
  • Manage AI/digital pilot programs, oversee user feedback loops, and support successful rollout and continuous enhancement of digital tools
  • Monitor usage, identify capability gaps, and support the team in embedding new digital ways of working

• Project Coordination & Channel Support
  • Coordinate Distribution‑related project activities, including planning, tracking milestones, and following up on action items
  • Support channel enablement by preparing readiness materials, consolidating frontline feedback, and assisting with rollouts
  • Produce project‑specific updates, communication drafts, and dashboards for management review
  • Work closely with Distribution stakeholders to ensure initiatives remain on schedule and aligned with objectives

• Daily Team Support & Ad‑Hoc Responsibilities
  • Prepare regular BAU reports, summaries, and communication materials for Distribution and intermediary partners
  • Oversee UAT activities for Distribution initiatives by defining test scopes, reviewing test cases, monitoring progress, validating outcomes, and resolving defects
  • Serve as a subject matter expert (SME) for day-to-day Distribution process or system enquiries, providing practical guidance and recommendations
  • Lead projects & exercises as assigned by Senior Management

Job Qualifications

• Degree holder with at least 5 years of experience in business improvement, project coordination, transformation, or operational support, ideally within insurance or financial services
• Familiarity with local General Insurance (GI) operations, with understanding of end‑to‑end GI processes considered an advantage
• Strong organizational, communication, and presentation skills, with the ability to prepare clear, structured materials for various stakeholders
• Comfortable working with data, systems, and new technologies; interest in AI‑enabled or automation tools is a plus
• Good command of written & spoken English and Chinese (including Cantonese and Mandarin)
• Self‑driven, detail‑oriented, and adaptable to a fast‑paced environment
• Open mind to try new ways and alternative approaches of doing things
• Candidates with less experience will be considered for the Assistant Manager position

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong 
• Remote working: Hybrid