Policy Administration Officer (Life Insurance)

Job Accountabilities

• Provide efficient and effective support to Life policy administration operations
• Perform daily policy alterations, premium administration processing and surrender payout processing
• Support customer service in responding inquiries and resolving problems regarding all aspects of policy administration
• Assist in establishing policy administration rules, guidelines, workflow and procedures according to Company policies, product specifications, regulations and guidelines
• Assist in reviewing and improving the existing operational workflow and procedures of the Life Policy Administration Centre to ensure service quality and efficiency
• Support the system enhancement project and participate in product or system testing in respect to Life Policy Administration functions

Job Qualifications

• Bachelor's degree holder with minimum 3 years of relevant experience in Life Policy Administration
• Good knowledge of Life insurance products and operations
• Good problem solving and interpersonal skills with customer centric mindset
• Good communication skill in both written and spoken English and Chinese
• Working hours: Monday to Friday from 1130 to 2000 ; there is flexibility of remote working (i.e. work from home)

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  HK - Hong Kong