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Senior Claims Officer (Property)


Job Accountabilities

  • Responsible for the large and complex property and engineering insurance claim
  • Provide technical support to the team
  • Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards
  • Assist the Claims Manager in managerial tasks and other ad hoc tasks
  • Collaborate, inform and engage with external partners/suppliers to resolve queries, discuss progress and promote effective communication
  • Engage and collaborate with our brokers and intermediaries to ensure that they are kept informed
  • Inform, engage / collaborate with customers in accordance with specific claims handling protocol or customer proposition service charter
  • Engage with regulatory or legislative organizations depending upon territorial regulatory requirements
  • Compliance with customer protocols/service charter


Job Qualifications

  • Bachelor degree or Diploma holder with relevant claims working experience
  • Recognized industry standard (e.g. Senior Associate of ANZIIF) is preferred
  • 5 years or above experience in Household, Retail Property including shop package claims
  • Extensive experience with all major aspects of claims adjustment process
  • Experience in retail Property claims with good customer service skill is a must
  • Technical knowledge of products and services
  • Technical claims handling knowledge of Household & Retail Property products
  • Understand local legislation / legal liability, industry standards and protocol
  • Knowledge of claims agreements
  • Interpretation of policy over Knowledge and application of the litigation process
  • Data analytical skill is preferred
  • Be able to articulate how to prioritize and work to deadline
  • Desire to learn and be flexible to business change
  • Candidates with less experience will be considered as Claims Officer



Why Zurich


At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s):  HK - Hong Kong

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