Claims Manager

Let’s grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. 

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.  

Lead with confidence at Travel Guard—where protection meets purpose! We're looking for a passionate Claims Manager in Houston, TX to lead a team and deliver exceptional service that travellers trust. At Travel Guard, every claim tells a story, and you'll be at the heart of helping customers navigate the unexpected with care and clarity. If you're a natural leader who thrives in a fast-paced, collaborative environment and loves turning challenges into opportunities, this is your chance to make a meaningful impact—while keeping our promise to protect what matters most.

What’s the job?

•     You’ll lead and motivate a high-performance team of 12-15, by attracting, onboarding, and retaining top talent.

•     You’ll manage the performance of the team by setting expectations, monitoring results, giving feedback, and supporting development.

•     You’ll communicate through regular team meetings, one-on-ones, and timely updates via emails, IM, and direct interactions.

•     You’ll managed schedule adherence and time off approvals.

•     You’ll ensure compliance with all legal, regulatory, and internal control requirements.

•     You’ll achieve best practices by reviewing claims files, identifying trends, and recommending improvements.

What are we looking for?

•     You’ll have a High School Diploma or equivalent.

•     You’ll possess 2+ years of customer service leadership experience.

•     You’ll be proficient in verbal and written communication skills.

•     You’ll have experience in Microsoft Office programs (Word, Excel, Outlook, and Teams).

•     You’ll be goal oriented while working in a collaborative team environment.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteering leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!