Customer Service Representative

Let's Grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. 

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.  

Travel Guard is seeking a Sales and Service Agent in Stevens Point, Wisconsin and Houston, Texas to join our team. In this role, you'll play a key role in supporting consumers who need assistance with purchasing a policy or inquiring about our products and services. Members of this team must go through a licensing process in order to sell our products and maintain licenses in all 50 required states.

If you thrive in a fast-paced environment, excel at multitasking, and bring a high level of integrity to everything you do, we’d love to hear from you!

What's the job?

• You'll maintain knowledge of insurance products/services to accurately describe benefits and offer our assistance services.
• You'll create a positive experience over the phone with top notch servicing.
• You'll keen attention to detail to appropriately document and capture interaction details in a case management system.
• You'll utilize a consultative selling approach to match our consumer with the best product for their needs in order to generate repeat business.
• You'll use customer insights to provide direction for business initiatives.
• You'll ensure all confidential information is handled in accordance with company and partner protocols and procedures

What we are looking for?

• You'll have a High School Diploma or equivalent work experience
• You'll have advanced customer service skills with high attention to detail
• You'll have proficient communication (oral/written) skills
• You'll be proficient problem-solving skills
• You'll have basic ability of organizing and prioritizing work
• You'll be proficient PC Skills and the ability to multitask

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteering leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!