Global Security Intelligence Associate

Let's grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. 

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.  

Travel Guard is seeking an entry level Global Security Intelligence Associate in Travel Guard’s 24/7/365 Travel Security Operations Center located in Houston, TX. Travel Guard's security associate must have a well-rounded background in international relations and security with strong writing and analytical skills. Associate must have excellent research and global monitoring capabilities, an intuitive understanding of international security ramifications as well as strong communication abilities to adequately convey such information. 

If you thrive in a fast-paced environment, excel at multitasking, and bring a high level of integrity to everything you do, we’d love to hear from you!

What's the job?

• You'll maintain knowledge of global current events to ensure developments are appropriately covered. Brief clients, internal stakeholders and/or leadership on global events as required. Proactively notify clients and internal stakeholders when necessary. 
• You'll research and provide content updates for the Travel Guard Travel Assistance site. Ensure country risk ratings documents and website references reflect accurate threat and risk levels for region of responsibility; collaborate with co-analysts to review and determine appropriate ratings and notify leadership of developments/trends that may warrant rating revisions. 
• You'll develop regional expertise to provide an accurate and in-depth understanding of present and future threats, including potential hotspots that may pose a security risk to clients. 
• You'll contribute information to various products, including active monitoring services, daily Global News Watch newsletter, customized reports and security-related notifications. 
• You'll respond to phone calls to the security loop line and emails to the security mailbox and ensure all requests are acknowledged and actioned; provide excellent service when dealing with clients and internal stakeholders. 
• You'll work with leadership as well as legal, marketing and compliance divisions to ensure compliance to Travel Guard standards and policies 

What we are looking for?

• You'll have a Bachelor's degree.
• You'll have excellent reading and writing abilities; strong attention to detail and consistent, thorough grammatical knowledge is crucial. Demonstrated experience in a strong writing/editing role is a plus. 
• You'll have extensive knowledge of global geopolitical activity, threat conditions, government structures and associated background/context/implications. 
• You'll have the ability to think critically and complete assignments, requests and other tasks with little guidance/oversight and with a strong attention to detail. 
• You'll have flexibility. This role involves interaction with clients, the Travel Guard Travel Assistance Centers, medical and operations teams, account management and other Travel Guard worldwide operations. The Travel Security Operations Center is a 24/7/365 operation, and all analysts work rotating shifts to ensure coverage during nights, weekends and holiday hours. 
• You'll have a strong working knowledge of Microsoft Office Suite. 

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteering leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!