Operations Reporting Analyst

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:

In this role you will  turn complex operational data into clear insights that shape how the business runs, supporting leadership decisions, process improvements, and key client outcomes across Travel Guard & Zurich Cover-More. Partnering closely with Claims, Medical Assistance, and Account teams, you’ll move beyond reporting to influence how work gets done and how customer outcomes are delivered.

• You’ll produce key monthly dashboards and ad-hoc reports.
• You’ll conduct research and analysis to identify business opportunities and issues.
• You’ll collaborate across teams to resolve operational challenges and improve processes.
• You’ll Support audits and prepare presentations for Quarterly Business Reviews.
• You’ll build strong relationships with internal stakeholders and global account managers.

What skills and experience you’ll bring on this journey: 

• You’ll be proficient in Microsoft O365 (Excel, SharePoint, PowerApps, PowerAutomate).
• You’ll have strong SQL skills and experience with SSMS.
• You’ll be an expert in data visualization tools (Power BI preferred).
• You’ll have excellent analytical, problem-solving, and communication skills.
• You’ll have the ability to work under pressure and meet tight deadlines.
• Familiarity with insurance concepts and call center/claims processing systems is a plus.

Why you’ll love working with us!

We value optimism, caring, togetherness, results-orientation, and forward-thinking.  

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. 

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme. 

Investing in your health and your future. We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.  

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Appy today and let’s go to great places together!