Senior Regional Account Manager

Let’s grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. 

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.  

Travel Guard is seeking a Senior Regional Account Manager to act as a key liaison between internal teams and global clients who depend on emergency travel services. In this dynamic and high-impact role, you’ll manage critical relationships across a global portfolio to ensure seamless service delivery and successful account outcomes. Fluency in English is required and one additional language would be nice to have, as you’ll be engaging with clients and partners around the world. If you’re a relationship-builder who thrives in fast-paced, international environments, this is an exciting opportunity to make a meaningful difference in the lives of travellers when they need it most.

What’s the job?

• You’ll facilitate high quality end-to-end relationships with designated accounts and act as Travel Guard’s main point of contact for multinational Business Travel Accident policyholders
• You’ll prepare and deliver tailored presentations and proposal based on the corporate client’s requirements and company offerings
• You’ll develop and implement comprehensive protocols for new account implementation and manage results for optimum client/company satisfaction
• You’ll deliver monthly and quarterly operational performance meetings with corporate clients, brokers and underwriters
• You’ll serve as the liaison between designated clients and operational units to ensure all protocols are understood, expectations agreed, and performance delivered
• You’ll support initiatives and collaboration between internal teams to ensure consistency in account management and service delivery across the centers

What are we looking for?

•     You’ll have 5+ years of managing internal and external relationships with key stakeholders

•     You’ll have insurance and emergency travel assistance experience

•     You’ll possess a proficiency in MS Word, Excel, PowerPoint, and Visio

•     You’ll have strong written, verbal, and active listening skills

•     You’ll possess the ability to speak fluently in English and another language other than English

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 4 weeks) along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!