Claim Handler (Engineering & Property) - Zurich Asuransi Indonesia

Job Summary

To handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Job Qualifications

Required:

• Minimun 3 years of experience as Claim Handler or Claim Analyst handling Property or Machinery claims.

Preferred:

• Having engineering education background
• Having been in Loss Adjuster before

Job Accountabilities - Key Accountabilities

• Document claims file by accurately capturing and updating claims data/information.
• To determine liability by gathering and analyzing relevant facts.Analyze and determine policy coverage.
• Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout teh claims cycle within authority limits.
• Assess damages & negotiate settlement of claim by establishing an appropriate negotiation strategy.
• Meet quality standards by following best practices.
• Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols.
• Aligned to the organization's Claims Vendor Management strategy.
• Ensure legal compliance by following laws and regulations and internal control requirements.
• Refer claim to subrogation and fraud teams.
• Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
• Protect an organization reputation by keeping claims information confidential.
• Understand the current with industry trends and establish personal networks and participate in professional societies.
• Manage litigation by assigning counsel within the approved panel where applicable.