People Development Specialist

People Development Specialist (Temporary position)

(Training administration/ Content management /Reporting Specialist) 

Place of work: Cracow

About the role:

In this role you will be a member of the People Development Specialist (PDS) Team, which mainly supports the global network of Talent Development, Talent Acquisition and Talent Management colleagues. You will work closely with Group Compliance Academy, who support the development of specific capabilities within our organization. Your role will be to build and administer training programs, manage operational processes and provide reporting services.

Contract type:

Fixed term contract, temporary employment – 6 months with a possibility to extend it.

Responsibilities:

As a Specialist for Technical Academies, your main responsibilities will include, but not necessarily be limited to, the following:

• Manage administration of the global learning platform (powered by CrossKnowledge)
• Build learning channels and training programs to meet stakeholders’ requirements and goals
• Manage training assignments (registrations, progress tracking, learner management)
• Consult with stakeholders and subject matter experts to collect requirements and develop content (build and edit simple courses using appropriate tools such as Articulate, Synthesia)
• Manage relevant content (upload, review, update, test and assign)
• Actively manage training programs ensuring that queries/issues are resolved
• Collaborate with subject matter experts and admin network to present system functionalities, provide system training and find optimal solutions
• Report on various KPIs (e.g. content utilisation, learner progression, user satisfaction)
• Work with internal IT department and external vendors to ensure highest possible user experience
• Develop and update policies and guidelines to ensure proper level of governance is in place

Candidate’s profile:

• Fluent English 
• Min. 1-2 years of experience in a role within learning and development, training management and/or user experience environment
• Experience with data reporting and analytics (intermediate level)
• Ability to work in a virtual team with a high level of autonomy
• Good interpersonal skills and confidence in dealing with stakeholders
• Proficiency in Office 365

Additional skills that would be beneficial:

• Training Design and Build – knowledge of UX/UI
• Online training tools such as Articulate, Synthesia

We offer:

• Real life opportunities to develop and grow with us and contribute to the world around us
• Competitive salaries, language allowance and an employee benefits package that includes among others medical insurance, life insurance and sport-card
• Annual bonus depending on company annual results and individual performance
• Wide range of learning programs and personal development opportunities including also possibility to apply for up to 80% of educational trainings reimbursement
• Referral awards
• Online fitness trainings
• Hybrid Work
• Nice and Friendly atmosphere

Who we are:

Zurich Insurance Group (Zurich) is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience. Reflecting its purpose to ‘create a brighter future together,’ Zurich aspires to be one of the most responsible and impactful businesses in the world. It is targeting net-zero emissions by 2050 and has the highest-possible ESG rating from MSCI. In 2020, Zurich launched the Zurich Forest project to support reforestation and biodiversity restoration in Brazil. The Group has about 60,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

In March 2016 we established a Shared Service Centre in Kraków, in Poland to support our global strategy. It is from this location that we have created a global shared service platform, focusing on advanced business functions such as financial accounting and reporting, planning and performance management, ICFR testing, financial systems management as well as HR integrated talent management operations.

This role is related to the key area of Zurich’s activity in Kraków. We are committed to complete the recruitment process as soon as possible, however in some occasions it may take up to 6 months and the requirements for the position may be subject to some clarification or modification during the recruitment process.