Agency Admin Specialist (Assistant Manager)

Job Summary

Responds to simple standard customer and distributor facing sales servicing requests in line with documented guidelines and rules, to provide excellent customer service.

Job Accountabilities - Key Accountabilities

• Demonstrates an understanding of the customer’s needs and helps ensuring these are met.
• Demonstrate a knowledge of relevant systems, products, processes, procedures, selling and retention techniques.
• Enter data for new business, and issue policies, process mid-term adjustments and renewals, and resolve simple standard customers’ problems.
• Contribute to achieving a positive team culture and working environment.
• Support the achievement of qualitative and quantitative targets, and demonstrate appropriate levels of customer service as measured by line manager’s call monitoring.
• Act within agreed authority levels to ensure fair treatment of customers and to protect business stakeholder´s interests.

Job Qualifications

Required:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in administrative support roles, with at least 2 years in a supervisory or assistant managerial position.

Preferred:

• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Knowledge of administrative and clerical procedures, as well as a thorough understanding of office equipment and protocols.