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Agency Development Specialist


Job Summary

Provide support in relation to activities to ensure the business areas have accurate data on which to monitor and improve sales performance, meet compliance, governance requirements and support the activities development and operation of wider projects and business as usual activity to ensure the wider sales function is operating effectively and efficiently.

Job Accountabilities - Key Accountabilities

• Support, manage, develop, implement and deliver the plan via key strategies to aid the overall success of the business.
• Resolve complex queries/errors and ensure problems are resolved quickly and efficiently.
• Analysis of business performance and results in sales and comparison of results with defined outcomes.
• Coordinate, plan and implement measures as well as assisting in projects.
• Support the implementation of sales initiatives, networks, events and systems, execute the liaison between the field and internal areas on customers issues and maintaining management data in systems.
• Support specific and more complex customer management activities.
• Prepare customer reports and other information for key meetings.
• Investigate research/analysis around potential business development opportunities.
• Carry out tasks, such as the preparation of customer reports, to support the implementation of projects to time and quality standards.
• Work with Sales and Distribution teams to ensure effective on-going sales performance.

Business Accountabilities

• Carry out tasks, to support the implementation of projects to time and quality standards.
• Monitor and review sales information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information.
• Work with sales teams to ensure effective ongoing sales performance.
• Management data is available and used, independently collate and analyze customer and distributor data using predetermined tools, methods and formats and make optimization recommendations.
• Assess and evaluate business processes in order to identify opportunities for improvement.
• Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
• Investigate and drive research/analysis around potential business development opportunities.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Tarenjit Kaur
  • Closing date:

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