BancaTakaful Marketing Specialist (General Insurance)

Job Summary

Coordinate, Install and deliver training regarding proposed policies, procedures, systems and forms in order to promote effective operations.

Job Accountabilities - Key Accountabilities

• Centralize information, following communication standards and workflows, monitor compliance and consistency, and establish quality control measures.
• Analyze existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods.
• Install new systems and procedures, instruct personnel regarding them, and recommend installation of office equipment and business machines.
• Make, and implement, recommendations on improving workflow/processes.
• Perform both informal and formal training related to electronic documentation
• Facilitate teams meeting or exceeding departmental service and quality standards. Make recommendations on improving operational processes at the direction of the Operations Manager.
• Check and report, as required, upon actual against schedule production and production quality. Responsible for daily application of policies and procedures.
• Conduct unit training needs analysis and coordinate training curricula across the department.
• Manage the departmental production capacity plan and alter schedules to meet unforeseen conditions.
• Assist in preparing and monitoring the budget.
• Maintain website communications.
• Coordinate the collection of departmental metrics within the established deadlines.
• Conduct research, analysis and interpretation on technical and operational issues.

Business Accountabilities

• Provide general clerical services to internal customer groups and support staff in the processing of transactions to support the achievement of customer service standards.
• Monitor business processes in order to identify opportunities for improvement.
• Access various systems to process data and analyze this to facilitate decision making.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Document project plans, collate project performance data and highlight variances against plans to support the implementation of projects to time and quality standards.
• Provide appropriate data and basic analysis for monthly financial reporting to support financial decision making.
• Deploy a wide range of knowledge of business propositions and various servicing platforms, to enable the provision of a first class service internally and externally, and act as an informal resource for colleagues with less experience where appropriate.
• Resolve day-to-day operational issues referred from other functions of the business, ensuring an efficient and high-quality service is extended to all internal clients.
• Handle complex customer / distributor / broker complaints (e.g. due to tax, legal, regulatory issues), with focus on providing an understandable explanation.
• Handle complex customer / distributor / broker / colleague queries or service requests using technical knowledge to provide information and advice in order to deliver customer satisfaction in line with service standards.
• Monitor business processes in order to identify opportunities for improvement.
• Collect and record information in line with documented guidance and rules and prepare reports including commentary and an analysis of trends to facilitate decision-making.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Carry out tasks, such as the preparation of documentation, to support the implementation of projects to time and quality standards.
• Monitor and take responsibility for resources/cash, within defined guidelines and procedures.
• Provide general clerical services to internal customer groups and support staff in the processing of transactions to support the achievement of customer service standards.
• Monitor business processes in order to identify opportunities for improvement.
• Access various systems to process data and analyze this to facilitate decision making.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Document project plans, collate project performance data and highlight variances against plans to support the implementation of projects to time and quality standards.
• Provide appropriate data and basic analysis for monthly financial reporting to support financial decision making.

Job Qualifications

Required:
• Bachelors Degree and 4 or more years of experience in the Operations area

OR
• High School Diploma or Equivalent and 6 or more years of experience in the Operations area

Preferred:
• Marketing research experience
• Strong conceptual and analytical orientation
• Problem-solving skills
• Ability to manage multiple projects
• Strong organization and project management skills
• Strong written and verbal communication skills

​You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  MY - Kuala Lumpur 
• Remote working:
• Schedule: Full Time
• Recruiter name: Tarenjit Kaur
• Closing date:

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