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Claims Customer Specialist (3-6 months contract)


Job Summary

Provides technical and administrative leadership to Claims office within area of responsibility, while performing a variety of administrative and operational duties for functional area. Responsible for supporting and delivering compliance with Operations Best Practices, internal controls and/or complex administrative procedures.

Job Qualifications

• High School Diploma or Equivalent and 1 or more years of experience in Life Claims
• Knowledge of database applications

• Strong written and verbal communication skills
• Strong organizational and problem solving skills
• Ability to provide expertise and provide guidance to team members and business partners
• Strong Microsoft Office skills


Job Accountabilities - Key Accountabilities

• Supports compliance and execution with Operations Best Practices, internal controls and/or complex administrative procedures.
• Applies knowledge of complex operational best practices and procedures to daily activities.
• Responsible for managing and supporting key support functions for office, as outlined in Operations Best Practices.
• Ensures compliance with operational reporting requirements through use of appropriate monitoring controls.
• Provides expertise on claim assignment processes and acts as liaison with Call Centre on behalf of department.
• Manages exception financial processing, including wire transfers, recovery processing and payments, per defined workflows.
• Supports and manages execution of onboarding activities for department.
• Responds to customer inquiries quickly, accurately and in a professional manner. Offers escalated problem resolution for internal partners and escalates inquiries appropriately.
• Identifies and resolves problems by referring to procedural documentation and reference materials
• Provides technical training and guidance to less experienced administrative team members.
• Offers and implements process improvement ideas to improve efficiency of functional area.

Business Accountabilities

• Service the needs of customers
• Support others who maintain relationships with customers
• Respond to inquiries quickly and completely, provide status updates
• Recognize and respond to or refer opportunities
• Identify and resolve problems by referring to policies, procedures, standards
• Continually improve unit performance by analyzing and recommending enhancements to technical procedures


You are the heart & soul of Zurich! 
Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas. You can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive team. 
People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule:
  • Recruiter name: Kavitha Vijayaratnam
  • Closing date:

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