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Collections Executive


Job Summary

To perform complex finance operations tasks and monitor the day-to-day relationships between the Organization and suppliers to ensure financial goals are being met and third party vendors operate in compliance with required policies and procedures. May perform collections and receivables management duties for the more complex accounts referred to special collections, including bankruptcies on accounts designated as legal collections.

Job Accountabilities - Key Accountabilities

  • Under limited supervision perform as an initial point of escalation for Finance Operations Associate providing technical guidance and work direction.
  • Respond to internal and external clients inquiries by providing technical advice in a professional, timely and accurate manner in complex situations.
  • Proactively analyse performance of key performance indicators and communicate status and issues to management.
  • Demonstrate an understanding of the customers needs, reviews process and procedures; recommend and implement continuous improvement.
  • Lead and collaborate on moderately complex ad hoc projects.

Job Functions

  • Collection, Reconciliation, Cash Application
  • Collects and reconciles premiums and non premiums, invoices or applies cash in order to maximize.
  • Collects and minimizes outstanding balances and delinquencies to assigned accounts.
  • Monitors the instruments of security to maximize collections.
  • Establishes bad debt reserves.
  • Handles complex and higher volume accounts (more policies/program, retro and deductible programs, loss fund components).
  • Handles filing of proof-of-claim on complex loss-sensitive programs.
  • Will set bad debt reserves, work with attorneys to negotiate settlement, and may serve as a witness at arbitrations.
  • Participate in depositions, arbitrations, and litigation proceedings as necessary.

Job Qualifications

• Bachelors Degree and 4 or more years of experience in the Finance Operations area

• High School Diploma or Equivalent and 6 or more years of experience in the Finance Operations area

• Certified Zurich Insurance Apprentice, including Associates Degree and 4 or more years of experience in the Finance Operations area

• Knowledge of financial (debt ?) collections practices and procedures
• Knowledge of accounting standards and practice

• Strong verbal and written and communication skills
• Strong quantitative and analytical skills
• Insurance industry experience

Business Accountabilities

  • Prepare draft handbooks (or equivalent local frameworks) based on accepted changes to policies and procedures, to ensure they are up-to-date and reflect new policies, and ensure compliance with regulatory or statutory requirements in product or process area by cross-checking data and documentation and delivering specialist advice to the business.
  • Research primary financial data sources, select relevant information, analyze key themes and trends, execute and measure effective controls and make recommendations to inform policy and/or process development.
  • Research best practice and review and analyze detailed business models to support senior management in developing and improving processes and systems by leading the testing of new solutions relevant to area of finance operations expertise or discipline.
  • Act as the technical expert in a process area, conducting process reviews and initiating change in order to contribute to continuous improvement of customer service for internal/external customers.
  • Provide specialist advice to address specific technical queries, including legal, regulatory or reporting issues, from internal clients and deliver appropriate solutions, in line with the organization's policies and processes and regulatory requirements.
  • Analyze account information and provide explanations to external clients on more complex accounts and develop and maintain positive business relationships through anticipating and acting upon their needs.
  • Deliver training to educate team members and increase awareness of existing or new policies and procedures to optimize performance and increase compliance within process or product area.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Tarenjit Kaur
  • Closing date:

Apply now »