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Compliance Manager


Job Summary

The role holder is responsible to assist management to promote an ethics based culture advancing compliance, to deliver practical solutions, policies and training, to implement policies, processes and controls relating to the Compliance Risk Universe, and to provide assurance to management that Compliance risks are identified and managed. The business set-up attended to by the role holder ordinarily comprises of only one legal entity or branch operating in a regulated environment requiring interaction with supervisory bodies. The business portfolio attended to typically includes only either life or non-life insurance with multiple lines of business and customer segments. The size of combined business volume is not very significant compared to the entire region’s business volume. The role holder manages a Compliance team.

Job Qualifications

• Bachelors Degree and 9 or more years of experience in the Compliance Programs and Management area

• 2 or more years of people management experience
• Experience with local regulatory and governance environment
• Experience in developing, implementing, managing and monitoring corporate compliance programs and working with code of conducts and ethical issues

• J.D. Degree or equivalent
• Strong trainer/facilitator, team leadership, project management and relationship management skills
• Strong verbal and written communications skills
• Strong analytical skills
• Insurance regulatory experience

Job Accountabilities - Key Accountabilities

Functional Management

• Establish and maintain a local functional charter (either adopting the Zurich’s Compliance Charter or, if appropriate, propose a customized local charter), an operational plan (incl. functional development, people development, compliance plan etc.) and continuous improvement processes.
• In line with functional charter establish organization, roles and requirements.
• Execute the Zurich Compliance Program.
• Provide assurance to the business that the function inherent risks are being identified, managed and mitigated where possible.

Promoting Ethic Based Culture

• Conduct regular awareness campaigns reminding employees of the respective Group Policy and how they can report a violation or a concern.

Compliance Solutions

• Record ‘Group Significant’ laws or trends impacting the Compliance Risk Universe and assess impact on Zurich’s operations in the jurisdiction. Ensure alignment with Legal to prevent activity overlaps.
• Develop, implement, support and maintain compliance frameworks for the compliance domains within the Compliance Risk Universe.
• Advise and support first line of defense with regard to the adoption of Compliance Policies.

Compliance Assurance

• Conduct the annual compliance planning to identify local priorities on risk-basis over up to 3 years, including sufficient monitoring and training activities. Ensure relevant stakeholders support prioritization.
• Report progress against plan and ensure approval in case of significant plan changes by local governance committees and/or management and regional Compliance.
• Identify, prioritize and document monitoring or reviews required by regulation and other possible areas as a result of continuous observation of the environment or from the compliance risk assessment and execute monitoring program.
• For compliance oversight establish and maintain locally a log on each of the matters subject to reporting to local regulatory authorities.


• Regular interaction with and reporting to management and other appropriate bodies on a local, regional and Group level.

Business Accountabilities

Functional Management

• Align the Compliance strategy with business strategy, legal requirements and trends in order to provide the big picture clarity to staff on the function’s key role in supporting the business.
• Set direction and lead the Compliance function; and assess and report to management with respect to adequacy of resourcing allowing the function to discharge its mandate in order to protect the organization’s assets.

Promoting Ethic Based Culture

In order to promote an ethics based culture advancing compliance:

• Implement training and awareness activities and provide management with relevant metrics.
• Maintain the Group Policy relating to reporting of violations and concerns and provide management with relevant metrics.

Compliance Solutions

• Assess new laws and trends and their applicability and implementation to Zurich’s operations in the jurisdiction, in alignment with Legal, in order to ensure that the Compliance Risk Universe are identified and managed.
• Advise the first line of defense with respect to policies (i.e. their adoption, development, implementation and maintenance), practical guidance, training, relevant controls, and processes for mitigation of risks within the Compliance Risk Universe.
• Advise and support management in its regulatory relationship management regarding topics from the compliance risk universe thereby upholding the organization’s public image.

Compliance Assurance

• Conduct the annual compliance risk assessment to satisfy minimum internal and external regulatory requirements and validate assessment results with management and/or governance committees and regional Compliance.
• Perform and document the compliance planning process defining and prioritizing forthcoming activities to sufficiently address regulatory requirements, business concerns and compliance risk exposures identified through the compliance risk assessment and other risk assessments.
• Share monitoring results and agree on actions with management and other relevant stakeholders and follow up with business on agreed improvement actions.
• Ensure compliance oversight and provide assurance to management and appropriate governance bodies that risks within the Compliance Risk Universe are appropriately identified and managed.

Organizational Governance

• Align with Legal on driving the corporate governance system in order to ensure Zurich is compliant with regulatory and legal requirements.

Stakeholder Management

• Identify and interact with internal stakeholders to further the comprehension of the functional mandates and ensure functional involvement in matters of relevance.
• Ensure that relevant stakeholders are informed, understand and support Compliance activities and prioritization.
• Establish, maintain and work external networks with financial and insurance industry associations and with regulatory authorities to gather intelligence, advise the business of relevant developments and support the business in defining actions as seen fit.

Project Management

• Organize and deliver functional projects within the defined scope and time frame and in accordance with agreed cost and quality targets.
• Accountable for the completion of f


You are the heart & soul of Zurich! 
Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas. You can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive team. 
People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. 



  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule:
  • Recruiter name: Kavitha Vijayaratnam
  • Closing date:

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