Data Scientist - Junior Production Support

Job Overview
 
At Zurich, we rely on insightful data to power our systems and solutions. We’re seeking a candidate to provide essential support to data science teams by ensuring the smooth operation and reliability of data-driven applications and platforms. This role is ideal for someone passionate about technology and eager to develop their skills in a collaborative, innovative environment. You will mainly support the development and maintenance of data science projects, working closely with colleagues to resolve technical issues, maintain data solutions, and uphold service quality.

As part of a data science team, this position requires foundational Python and data skills, a willingness to learn, and the ability to contribute to business outcomes through reliable production support.
 
Objectives of this role

•    Provide production and operational support to data science teams, including incident resolution and standardized process execution. 
•    Collaborate with data and product teams to understand operational needs and ensure smooth data flow. 
•    Collaborate with data team to co-research and develop new technologies. 
•    Assist in documenting recurring issues, troubleshooting steps, and standard processes for knowledge sharing. 
•    Contribute ideas and observations to continuously improve the stability and efficiency of data applications.

Responsibilities

•    Act as the first line of support for business stakeholders experiencing issues with data products and service issues, collecting details, and troubleshooting problems on the ground. 
•    Escalate issues, with full documentation, to the technical team for deeper analysis and resolution.
•    Monitor, support, and execute routine production tasks for data science applications and data pipelines.
•    Assist in documenting recurring issues, troubleshooting steps, and standard processes for knowledge sharing and governance.
•    Help create and maintain shared code components and resources that can be reused across projects.
•    Contribute ideas and observations to continuously improve the stability and efficiency of data applications. 
•    Participate in R&D activities, focused on developing small, practical concepts, such as writing simple functions, comparing model performance, and conducting regression testing on models.
•    Work with Azure cloud services and data platforms, learning from specialists and applying best practices in a controlled environment.

Required skills and qualifications

•    Basic knowledge of Python and data handling (such as data cleaning, formatting, or simple analysis). 
•    Familiarity with SQL and business intelligence tools (e.g., Power BI). 
•    Understanding of basic data concepts.  
•    Problem-solving mindset, eagerness to learn, and attention to detail. 
•    Strong communication and teamwork skills. 
•    Interest in data science, analytics, and production support. 
•    Customer oriented and comfortable engaging with non-technical users
•    Experience working in a technology or support function is a plus (internships or project work welcome). 
•    BSc/BA in any STEM discipline such as computer science, engineering, mathematics, applied sciences or other related technical and quantitative fields (recent graduates encouraged to apply).

You are the heart & soul of Zurich! 
 
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!
 
•    Location(s):  MY - Kuala Lumpur 
•    Schedule: Full Time
•    Recruiter name: Caroline Louis