Digital Partner Ops Executive

POSITION SUMMARY

• To attend all inquiries and issue policy/endorsement from digital partner customer.
• To carry out all duties in accordance with guidelines and procedures to ensure adherence to Branch’s SOP , Cashiers Manual and company’s risk and compliance policies.
• Responsible for payment collection (cash, cheque, or credit card payment), direct policies issuance, and to respond to standard customer service requests.

ESSENTIAL FUNCTIONS

• To attend all inquiries from digital partner customer and Marketers.
• Demonstrate appropriate level of customer service
• Performing receipting functions for cash, cheque and credit card payment for General classes and all Line of Business.
• Issuance of all direct account new policies, renewal policies and endorsement
• Generate Daily Collection Report.
• Balancing all the cash, cheque and credit card payment.
• Filing and maintain a proper record all the receipt branch copy
• Other duties as instructed by superior and/or management

REQUIREMENTS

• Education: Minimum Cert/Diploma with relevant experience
• Experience: Minimum 2 years work experience in related fields
• KSA’s(Knowledge, Skills & Ability): Good communication skills (written & oral) – English & Bahasa Malaysia
• Good interpersonal skills with pleasant personality Self-motivated and a good team player
• Display professional customer-facing protocol PC literate

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  MY - Kuala Lumpur 
• Remote working:
• Schedule: Full Time
• Recruiter name: Taren Kaur
• Closing date: