Head of Operational Excellence

Purpose

We are seeking a Head of Operational Excellence to join our team. The ideal candidate will have a proven track record in business analyst responsibilities, operational excellence, and team management, with a strong focus on delivering exceptional results.

Key Accountabilities

• Leads the planning and implementation operational excellence initiatives across the insurance value chain.
• Responsible for planning, implementation, and monitoring of operational metrics to ensure effectiveness and efficiency of processes.
• Leads the planning, design, and implementation of business requirements and system modifications in projects/ initiatives.
• Actively participates in technical reviews to ensure change requirements are accurately captured and implemented.
• Creates / reviews complex test case scenarios to be used in testing, monitors, and review testing of applications to ensure requirements are incorporated.
• Coordinates and manages business analyst tasks within projects/initiatives, providing guidance and support.
• Provides time estimates for tasks related to the project, assisting in effective planning and resource allocation.
• Plans and develops operating standards for the team to ensure consistent and quality deliverables.
• Continually ensure team development, addressing learning needs and improving the team’s core competencies.
• Adapts and applies different delivery methodologies including Agile, Waterfall, and Lean / Six Sigma.

Required

• Bachelor’s degree in business administration / business analytics / computer science / data analytics or equivalent.
• 10 or more years of experience as a business analyst, process improvement, product management role or similar capacity.
• Proven experience in stakeholder management, business analysis, requirements management, and process improvement (including digitalization and automation).
• Experience in new products and new distribution channel implementation.
• Strong Financial Services or Insurance knowledge.
• Proficiency in business process modeling, analysis tools, and methodologies.
• Delivered projects using methodologies such as Agile and Waterfall.

Preferred:

• General Insurance and Takaful experience.
• Good understanding / working experience in computer programming concepts and data analytics.
• Good understanding of intelligent automation technologies and capabilities.
• Yellow / Green / Black Belt Lean Six Sigma certification.
• Customer Experience / User Interface / User Experience domain capabilities.

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 You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

 Location(s):  MY - Kuala Lumpur 

• Remote working:
• Schedule: Full Time
• Recruiter name: Tarenjit Kaur
• Closing date: