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Policy Servicing Analyst (System Support & Projects)


Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.

Job Accountabilities - Key Accountabilities

1.Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:

  • Perform process review and opportunity identification.
  • Liaise and coordinate with superior and IT or system support.
  • Assist superior in participating project meeting.
  • Assist superior in prepare system/business requirement and business process review.
  • Prepare test script and perform User Acceptance Testing
  • Prepare sign off document from stakeholder and implementation sign off document.
  • Assist superior to monitor the result.
  • Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
  • Review and recommend measure to improve the existing process and system.

2. Prepare business case and presentation slides for related initiatives and projects.

3.Perform data analysis and presentation to support business decision.

4.Establish and update guidelines, working instructions and standard operating procedures.

5.Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Job Qualifications


  • Bachelor Degree in Business Administration or equivalent



  • 5 years’ experience in Insurance Industry

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