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Policy Servicing Assistant Manager


Job Summary

Under moderate supervision, conducts research and analytical work to support strategic, business/operational planning, monitoring and reporting; provides technical expertise for specific business unites; conducts cost/benefit analysis.

Job Accountabilities - Key Accountabilities

• Researches information to support specific action plans for functional projects.
• Collaborates on procedures and projects within a function.
• Supplies information, data, and reports regarding functional activities and processes.
• Performs complex data analysis.
• Prepares and conducts presentations and meetings.
• Responds to inquiries from internal and external customers.

Business Accountabilities

• Manage local operational budgets where required in own area, in line with existing processes and practice, and/or monitor, review and report financial information, updating where necessary in order to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information.
• Co-ordinate planning, facilitate meetings and monitor business decisions throughout project development and implementation processes, and monitor and review work undertaken by project team in order to ensure appropriate use of materials, tools, equipment or resources and adherence to schedules.
• Conduct due diligence on transactions and processes in order to determine the risk profile is compliant with relevant regulations, and maintain risk selection and financial control integrity by analyzing and/or processing complex transactions.
• Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in order to support the department’s decision making process.
• Provide data used to help understand customers´ objectives, processes, products and services in order to help understand performance improvement opportunities.
• Assess and evaluate business processes in order to identify opportunities for improvement, provide feedback to the definition and development of process management standards, policies and processes.
• Analyze, clarify and resolve advanced questions or issues from internal or external customers, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.
• Provide specialist advisory support to internal clients on a daily basis, by being focal point of contact, to ensure that there is no misalignment between policy and practice.
• Where applicable, act as a team lead in a specific expertise area, to support more junior colleagues.
• Ensure operational compliance with process strategies and architectures, in order to support business standardization and improvement.

Job Qualifications

• Bachelors Degree and 4 or more years of experience in the Operations area

• High School Diploma or Equivalent and 6 or more years of experience in the Operations area

• Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Operations area

• Moderate to advanced SharePoint, PowerPoint, and other Office 365 skills.
• Strong analysis and problem solving skills.
• Reporting capabilities


You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule:
  • Recruiter name: Destiana Marina
  • Closing date:

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