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Policy Servicing Senior Analyst (System Support and Projects , Senior Executive)


Job Summary

Responsible to process/update the project activities and to ensure prompt processing is carried out within the set benchmark/deadline. Able to propose solution-based data/statics.


Key Tasks & Accountabilities

Perform the process initiate by the company and Servicing Request from customer for Takaful/Life.


  • Able to present data to support decisions for solutions
  • Assist superior in participating product meeting
  • Assist superior in prepare system/business requirement
  • Perform system and new product testing
  • Prepare relevant document for sign off prior, during and after UAT.
  • Assist superior to monitor the result
  • To review process and propose for automation/improvement.
  • To perform all activities achieved the reasonable quality, performance and within the agreed timeline given
  • Prepare and review of any relevant document e.g: WI, regulatory guides, policy contract.  
  • Support team member on day-to-day problem solving
  • Assist in any ad-hoc assignment/projects from Management when required.
  • To ensure all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit and External Audit are complied with.


Job Requirements


  • Education : Degree or Diploma with relevant experience
  • Experience : Minimum 3 to 5 years working experience in Insurance Industry
  • Knowledge in Life Insurance/ Takaful, good communication/ inter-personal skill.  Computer and system literate with knowledge in Microsoft Word, Excel and Power Point.
  • Good communication skill –verbal and written
  • Analytical skill
  • Good in Excel/Big Data
  • Ability to produce high quality work under pressure and right attitude for work
  • Sound processing knowledge
  • Sound product knowledge



You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s): Kuala Lumpur, Malaysia
  • Recruiter name: Kamilia Kamil




Apply now »