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Senior Business Analyst




We are seeking a highly skilled and experienced Senior Business Analyst to join our team in a managerial position. The ideal candidate will have a proven track record in business analyst responsibilities, operational excellence, and team management, with a strong focus on delivering exceptional results.


Key Accountabilities

  • Leads the planning, design, and implementation of business requirements and system modifications in projects/ initiatives.
  • Leads the business requirements gathering with relevant stakeholders. Analyse and documents / reviews complex business processes requirements and communicates with the relevant parties.
  • Creates / reviews complex test case scenarios to be used in testing, monitors, and review testing of applications to ensure requirements are incorporated.
  • Coordinates and manages business analyst tasks within projects, offering guidance and support. This may involve planning, allocating, and monitoring the work of other business analysts.
  • Actively participates in technical reviews to guarantee that change requirements are accurately captured and implemented.
  • Provides time estimates for tasks related to the project, assisting in effective planning and resource allocation.
  • Perform analysis on operational metrics and collaborate with stakeholders for improvement opportunities. This includes identifying & implementing initiatives for business efficiency and effectiveness.  
  • Establish datasets for periodic operational metrics reporting, leveraging on tools such as Ms PowerBI.
  • Adapts and applies different delivery methodologies including Agile, Waterfall, and Lean / Six Sigma.


Education and Experience


  • Bachelor’s degree in business administration / business analytics / computer science / data analytics.
  • 8 or more years of experience in a business analyst role, process improvement, data analyst or similar capacity.
  • Proven experience in relationship management, business analysis, process improvement, and project management within a corporate environment.
  • Experience working in business processes and re-engineering including simplification, digitalization, and automation implementations.
  • Experience in new product and new distribution channel implementation
  • Strong Financial Services or Insurance knowledge.
  • Proficiency in business process modeling, analysis tools, and methodologies.
  • Delivered projects using methodologies such as Agile and Waterfall.



  • Good understanding / working experience in computer programming concepts and data analytics.
  • Good understanding of intelligent automation technologies and capabilities.
  • General insurance or CX/UI/UX domain capabilities.
  • Yellow Belt / Green Belt Lean Six Sigma certification.



  • Possesses excellent analytical skills that enable the identification of root causes, assessment of opportunities, and driving of effective solutions.
  • Highly self-motivated with a strong sense of accountability and attention to detail.
  • Demonstrates flexibility as needed, takes the lead on initiatives, and shows ownership and accountability.
  • Capable of quickly adapting to new methodologies, working under tight deadlines and stressful conditions.
  • Possesses advanced investigative, analytical, and problem-solving skills.
  • Able to set team and individual goals, manage multiple tasks, clients, and projects simultaneously while appropriately balancing priorities, deadlines, and deliverables.
  • Possesses the ability to integrate customer experience into business process development and identify opportunities.
  • Customer journey mapping or low/high fidelity prototyping skills is an added advantage.


You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Tarenjit Kaur
  • Closing date:

Apply now »