Senior Claims Specialist (Property & Engineering)

Job Title: Assistant Manager – Property & Engineering Claims

Role Overview: As Assistant Manager – Property Claims, you will play a key role in managing and supporting the property claims process. You will lead a team of claims professionals, ensuring prompt, fair, and accurate settlement of property claims, while delivering excellent customer service and upholding Zurich’s values.

Key Responsibilities:

• Assist the Claims Manager in overseeing daily operations for Property and Engineering claims, ensuring adherence to Zurich’s service standards and regulatory requirements.
• Review and authorize claims settlements within delegated authority levels
• Ensure accurate, timely, and fair handling of property claims in accordance with Zurich’s policies and regulatory requirements
• Act as an escalation point for complex or disputed claims, supporting resolution and customer satisfaction
• Monitor performance metrics, identify improvement opportunities, and implement
  best practices
• Liaise with internal and external stakeholders—including customers, brokers, loss adjusters, and legal advisors—to facilitate smooth claims processes
• Support training, development, and knowledge sharing within the team
• Support the Claims Manager with initiatives to streamline workflows, enhance customer experience, drive continuous improvement and support change initiatives in the claims function

Skills & Experience:

• Demonstrated experience in property claims handling, ideally in an insurance environment
• Previous experience in a supervisory or leadership role is an advantage
• Strong decision-making and problem-solving skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset, with a commitment to delivering fair outcomes
• Good organizational skills, with attention to detail and the ability to manage multiple priorities
• Familiarity with relevant insurance regulations and compliance requirements