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Surety Underwriting Manager


Job Summary

To provide technical underwriting expertise and guidance to Business Units and Underwriters under direct supervision and specializing in a line of business or product line, to enable achievement of business plan and the delivery of excellent customer service.

Job Accountabilities - Key Accountabilities

• Contribute to the implementation of underwriting strategies (e.g. pricing) and solutions (e.g. product development, underwriting tools and processes) for a portfolio, line of business or product line.
• Develop knowledge in product line and industry.
• Monitor underwriting strategy relating to performance metrics, data and insights.
• Operate within established organization Risk Policy, Global Underwriting Policy and underwriting governance policies.
• Contribute to development of technical underwriting guidelines, and Best Practices, including controls and procedures.

Work on projects of low to moderate complexity.

Handle queries within delegated authority.

Support aspects of portfolio management, including analysis to monitor profitability and growth of specialty areas of business.

Monitor Technical Price accuracy and supports Technical Price Certification.

Contribute to the Technical Underwriting Review Process.

Participate in compliance-related queries, including regulatory exams and insurance department inquiries.

Anticipate, recognize and respond to needs of customers.

Support implementation of customer initiatives.

Provide status updates.

Resolve technical problems by referring to policies, procedures, specifications.

Compare alternatives for solving problems or improving procedures or products and provide recommendations.

Provide technical expertise for short-term, defined scope projects.

Job Functions

• May provide recommendations on aspects requiring change or remedial action.
• May contribute to the development of technical standards, controls and practices in line of business or product line.
• May monitor accumulations elements, where appropriate to the line of business.
• May contribute to underwriting technical training content development.

Job Qualifications

• Bachelors Degree and 2 or more years of experience in the Claims or Underwriting area

• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Underwriting area

• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Underwriting area

• Microsoft Office skills

• Strong listening, verbal and written communication skills
• Strong verbal and written communication skills
• Insurance industry experience

Business Accountabilities

• Review and analyze project performance using standard reporting tools and highlight discrepancies against plan.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Collect data from well- established sources and analysis, recommendations and commentary to facilitate underwriting decision-making.
• Monitor underwriting business processes in order to identify opportunities for improvement.
• Review and analyze customer service levels using standard reporting tools and highlight discrepancies to more senior colleagues.
• Provide detailed procedural advice to internal clients to ensure that internal standards are adhered to.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  MY - Kuala Lumpur 
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Tarenjit Kaur
  • Closing date:

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