Team Lead / Asst Manager - Senior Collections Specialist

Job Purpose:

To lead Collections Team in managing end-to-end collections process. This role is responsible for ensuring accurate bad debt recovery, timely resolution of unmatched transactions, broker reconciliation, audit readiness, and continuous process improvement.

To work closely with internal stakeholders and cross-functional teams to maintain financial integrity, strengthen operational controls and to drive service excellence.

Key Responsibilities

• Lead and manage daily collections and bad debts recovery processes
• Handling Direct and Non-Direct accounts
• Monitor and resolve unmatched receipts, journals, payments and DKOs
• Monthly meetings with stakeholders
• Perform monthly brokers statement reconciliations and communicate with stakeholders on unreconciled items
• Review and approve premium and commission refunds and DKOs (Direct Knock -Off)
• Handling the annual bad debt write-off process and unclaimed monies in accordance with company policies and regulatory requirements
• Act as the escalation point for complex collection, unmatched and reconciliation issues
• Support internal and external audits by ensuring complete and accurate documentation
• Attend to ad hoc requests and operational matters as required
• Collaborate with Finance, Underwriting, Operations, IT, and other stakeholders to resolve issues and improve processes
• Supervise, coach, and develop team members to achieve operational and service targets
• Participate in system enhancements, UAT activities, automation initiatives, and process improvement projects

Requirements

• Bachelor's Degree in Accounting, Finance, Business Administration and Business Management
• Minimum 3 - 5 years of experience in Collections or Accounts Receivable
• At least 1–2 years of team leadership or supervisory experience.
• Experience in General Insurance, Financial Services, or Shared Services environment is an advantage.
• Intermediate or Advanced Excel and analytical skills.
• Excellent communication, stakeholder management, and problem-solving abilities.