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Technical Helpdesk Underwriting Specialist


Job Summary

Underwrites and analyzes new and existing life business within delegated authority levels to achieve business goals and maximize customer experience.

Job Accountabilities - Key Accountabilities

• Completes assignments of moderate to high complexity while working within delegated authority.
• Provides technical underwriting support and guidance to customers and distributors, consistently providing excellent customer service.
• Within a range of processes and guidelines, works closely with distributors and other operational areas to support the overall achievement of the business plan, demonstrating strong knowledge in underwriting expertise, procedures and processes.
• Maintains internal and external distributor relationships by consistently requesting the correct evidence, consistently making the correct decision and always explaining rating decisions.
• Completes a range of queries and referrals within agreed authority limits, measuring the exposure & analyzing the risk of each case to maintain underwriting standards.
• Proactively contributes to the development and improvement of technical underwriting standards, controls, practices and procedures to better meet business goals.
• Proactively contributes ideas and work for the development of new or enhanced propositions /procedures/philosophy, ensuring we charge the right premium for the associated risk.
• Identifies training opportunities for self and others and assists with training as directed.

Business Accountabilities

• Assist with quality reviews in order to help identify, assess and take action to mitigate risks to achievement of underwriting goals and objectives.
• Undertake investigations and inspections of data, processes and practice to identify potential or actual compliance issues and recommend appropriate action.
• Collate and analyze data and make recommendations to support the underwriter´s decision making process.
• Assess and evaluate underwriting processes in order to identify areas for improvement, tracking actions and monitoring implementation to demonstrate the impact that change may have.
• Act as lead technical resource for standard methodologies and systems knowledge to enable underwriters to deliver to customers efficiently and effectively.
• Review and interpret information and advise internal clients of appropriate action to fulfill procedural and regulatory requirements.

Job Qualifications

• Bachelors Degree and 5 or more years of experience in the Underwriting area

• High School Diploma or Equivalent and 5 or more years of experience in the Underwriting area

• Excellent organizational and time management skills
• Strong knowledge of underwriting philosophy/techniques
• Ability to effectively assess risk
• Ability to work in a team environment
• Knowledge of time restraints for quotes on new and in force business


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