Business Performance Analyst

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: London

Closing date for applications: 17th August 2025

The opportunity

Do you have an analytical mindset? Do you enjoy collaborating with multiple stakeholders across different areas of the business? Do you share our passion for data and insight? If so, we would love to hear from you! As part of our continued commitment to analytics, we’re recruiting a Business Performance Analyst to join our team on a permanent basis.

In this role, you will have the opportunity to make the position your own and put your stamp on things in line with the team strategic objectives. Reporting to the Head of Data Insights & Analytics, you will be working within the Customer & Distribution arena, leveraging internal and external Sales & Underwriting data to provide reporting and insight to key stakeholders across the Zurich Group. This is a fantastic opportunity to gain exposure to multiples areas of the business as you translate data into meaningful, actionable outcomes that help drive strategic decision making.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Work closely with business stakeholders to identify opportunities and develop analytical strategies or technology solutions that align with the overall business goals and objectives.
• Transformation of business objectives/initiatives into analytical insights, monitoring their development and implementing business processes to facilitate their achievement.
• Provision and further enhancement of performance indicators to monitor the success of critical business initiatives and portfolios.
• Assist in the provision of insights in support of the customer / broker by working closely with business stakeholders e.g., underwriters, risk engineers, claims service executives and global relationship leaders.
• Development of data quality monitoring and reporting to improve integrity of KPIs.
• Build up and maintain an excellent and fundamental understanding of all existing data and instrument types and their specifics (under management) and share this know how across the wider stakeholder community. Collaborate with projects & internal initiatives by providing know how and expertise covering data topics as a subject matter expert and business analyst.
• Support (actively) and conduct documenting processes in terms of process documentation, functional descriptions, business user guides or other manuals.

What are we looking for?

• Experience in the Commercial Insurance industry.
• CRM system knowledge (Salesforce and Microsoft Dynamics) would be desirable but not essential.
• Experience with tools such as Power BI, Excel and/or Qlik Sense.
• Experience in Sales & Underwriting KPI delivery or working understanding of performance indicators within Commercial Insurance.
• Has professional experience with data engineering
• Any Dataframe API (like Spark or Pandas) and SQL
• Knows Java and/or Scala well, functional programming experience is a plus
• Knowledge of scripting languages, such as Python, R, bash
• Experience working on all stages of the software development lifecycle
• Can-do attitude, with a clear focus on the end-product and user experience and the specific business use case
• Experience in designing, running, and expanding AI models (in particular, text classification, entity extraction, clustering & topic modelling); with a main focus on Natural Language processing
• Passion to tackle real business problems and persistence to follow through with your recommendations
• Good team player and communicator
• Excellent written and spoken English, other European languages are a plus

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.