Head of Retail Pricing

Working hours: This role is available on a part-time, job-share or full-time basis. 

Location: You can be based in our London, Birmingham, or Whitely office. Regular travel to our London office will be required.

Package: Competitive salary + £7,608 car allowance + 25% bonus opportunity

Closing date for applications: 31st October 2025

The opportunity: 

Are you a visionary leader ready to shape the future of retail pricing?

Do you have the strategic mindset, curiosity and energy to inspire a high-performing team, drive innovation and deliver commercial impact?

We’re looking for a forward-thinking Head of Retail and Zurich Municipal Pricing to lead our UK-based team of approximately 40, challenge the status quo, and deliver pricing excellence across our Retail and Zurich Municipal  portfolio.

Our Retail and Zurich Municipal (ZM) portfolios includes high-volume portfolios, such as traded fast flow and delegated business, as well as oversight of more complex Mid-Market, case underwritten and High Net Worth (HNW) segments.

This newly created role, reporting directly to the Chief Underwriting Officer (CUO), sits within the underwriting leadership team and plays a pivotal role in shaping the continuous improvement of the pricing function. In this highly visible role, you will balance business-as-usual (BAU) priorities with long-term strategic deliverables, ensuring both immediate and future business impact. You’ll drive regular prioritization of deliverables, collaborating across teams and focussing resources on high-impact projects. You’ll bring expertise in both direct and delegated authority pricing, ensuring alignment with underwriting performance and our commercial objectives.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing? 

• Lead and develop a high-performing pricing team, fostering a culture of collaboration, innovation, and continuous improvement.

• Set the strategic direction for UK retail pricing, including both strategic and tactical development plans for pricing tools, models, data and analysis, and driving forwards and implementing the actuarial components of the agreed strategy
• Lead and manage both BAU and long-term deliverables, ensuring clear business impact and regular review of priorities with an agile mindset
• Translate complex pricing analysis into clear, actionable insight and recommended action plans for Retail and ZM business leaders to deliver outcomes at pace.
• Provide strategic direction, lead and support the implementation of model price, rate revisions, rate development, competitor benchmarking, rate proposals for case and portfolio rated business

• Proactively engage and challenge stakeholders across the business, fostering collaboration, healthy debate and influencing outcomes on strategic portfolio and individual account pricing decisions

• Lead pricing governance for Retail and ZM ensuring delivery of pricing activities within UK and group guidelines and ensuring compliance with FCA, CBI and other regulator pricing rules
• Lead, mentor and develop department of actuarial professionals, providing input to or leading global training and people development initiatives; implement talent management and succession planning; lead a team with one or more reporting levels; responsible for functional budget and expense management
• Work closely with the Head of Commercial Pricing and UK CPA  to drive cross-functional pricing and broader team initiatives.
• Key Member of the Underwriting Leadership team, bringing experience and influence as a senior leader, while taking ownership and accountability for outcomes.

What are we looking for?

• A strategic leader with strong experience in retail pricing and a proven track record of delivering commercial value through data-driven strategies, while consistently achieving results in a fast-paced environment.
• Qualified actuary (or equivalent analytical background), with deep technical expertise and a strong understanding of pricing methodologies, modelling, and digital solutions. (AI/data enrichment highly desirable)
• Commercial acumen suited to Zurich UK’s strategic focus, with the ability to translate market insights into pricing actions that drive profitable growth.
• Leadership experience across pricing teams, with proven ability to lead, develop, and inspire high-performing teams.
• Strategic mindset, capable of shaping and evolving retail pricing capabilities to support Zurich’s go-to-market strategy and business objectives.
• Change leadership, driving innovation through the use of data, technology, and advanced analytics to enhance pricing sophistication and underwriting performance. 
• Excellent communication skills, with the ability to simplify and communicate complex pricing concepts to both technical and no-technical audiences

Certified Persons

This role is a Certification Regime role that is subject to Fitness & Propriety standards under the Senior Managers and Certification Regime (SM&CR). The successful candidate will be offered the position subject to the successful completion of Regulatory Reference requirements.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return? 

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. 

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK 

Who we are:  

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.  

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. 

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.  

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great. 

Our Culture: 

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. 

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. 

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.  #LI-Hybrid