International Service Specialist -

Zurich is currently looking for an International Service Specialist (Producing Team) – for our Middle Market Multinational Servicing Team at our office in San Francisco or Los Angeles. We are also open to the Chicago or Schaumburg offices. This role will require you to be visible in the office/market three days per week.

As a member of Zurich's IPZ Servicing Team you will enjoy the opportunity to fully apply and hone your communication and negotiation skills. Specifically, you will consult with our Multinational Underwriting teams and manage end to end Multinational Program servicing including service delivery, customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience.

Our International Service Specialist Middle Markets (Producing Team) is responsible for:

• Manage the Multinational Program servicing end to end and is the point of contact for customer on boarding of assigned accounts.
• Provide input into the development of customer specific, value added services for existing and new customers of moderately complex accounts, as assigned.
• Act as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
• For new and existing customers, assist underwriting in documenting the service proposition including agreed service deliverables and standards.
• Deliverable and problem solving issues may relate to the domestic and/or international aspects of services related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
• Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions. This may involve contact with prospects and/or customers to resolve routine problems.

Basic Qualifications:

• Bachelors Degree and 2 or more years of experience in the Service Delivery area 
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area
  AND
• Knowledge of domestic and international regulatory requirements

Preferred Qualifications:

• Knowledge of the commercial insurance industry and the legal and regulatory environment, including international
• Strong knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines
• Knowledge of commercial p&c lines of business
• Strong verbal and written communication skills
• Strong relationship building skills
• Needs analysis experience
• Microsoft Office skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $53,400.00 - $87,500.00, with short-term incentive bonus eligibility set at 10%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Los Angeles, AM - Chicago
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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