Multinational Service Consultant - Property

Zurich is currently looking for a Multinational Service Consultant (Property) for our Multinational Operations Team in our Los Angeles office. We are also open to considering talent for our San Francisco Office. 

As a member of Zurich's Multinational Operations Team, you will enjoy the opportunity to fully apply and hone your communication and analytical skills. Specifically, you will consult with Account Teams to ensure the successful delivery of the Multinational Program servicing for complex accounts, including customer service requirements, service proposition and handling of various service delivery issues.

Our Multinational Service Consultant is responsible for: 

• Manage the Multinational Program servicing end to end for complex accounts and is the point of contact for customer onboarding of assigned accounts, with input into the development of customer specific, value added services for existing and new customers.
• Respond to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
• Create and implement the agreed service plan, including documented Service Level Agreement (SLA), and monitoring of the ongoing delivery of services.
• May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc.
• Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions.
• Maintain contact with prospects and/or customers to resolve complex problems.
• Evaluate loss potential due to Catastrophe, severity and/or frequency.
• Rate policies and check previously rated policies for proper rating.
• Assist in developing rates.
• Coordinate data entry submitted to the third-party vendor and perform quality checks on the entry before information is sent to the network.
• Business Travel, as required, up to 5%

Basic Qualifications: 

• Bachelors Degree and 4 or more years of experience in the Service Delivery area 
  OR 
• High School Diploma or Equivalent and 6 or more years of experience in the Service Delivery area 
  AND 
• Knowledge of domestic and Multinational regulatory requirements, and Multinational manuscript wording
• Knowledge of the business environment, finance, economics, reinsurance and fronting

Preferred Qualifications: 

• Knowledge of Commercial Property insurance
• MULTINATIONAL Certification
• Multinational programs experience
• Experience with Captive and Reinsurance programs
• Excellent communication skills
• Multi-lingual
• Ability to multi-task
• Strong time management and organizational skills
• Excellent analytical planning skills with ability to effectively manage changing priorities

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $64,600.00 - $105,900.00, with short-term incentive bonus eligibility set at 10%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Los Angeles, AM - San Francisco
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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