Claims Recovery Specialist - General Insurance

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
 

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

The Claims Recoveries Specialist is responsible for managing allocated recovery claims for Zurich, working to secure the best outcomes for the company while maintaining fairness to all parties and adhering to internal procedures. This role involves investigating and evaluating legal liability, developing and executing case strategies, and gathering and sharing essential information. The specialist leads negotiations, arbitrations, or litigation to resolve claims efficiently and successfully.

In addition, they provide support to the local claims function through regular reporting, coaching, and portfolio review, and manage vendor relationships while ensuring compliance with regulatory requirements. The role also includes maintaining accurate portfolio data and adequate reserves, keeping colleagues informed of market trends, and driving process improvements within the Regional Claims Team. Collaboration is central, as the specialist engages with a range of internal and external stakeholders, including clients, insurers, claimants, legal professionals, and various teams across the business.

Important to your success – let’s grow together

• Solid understanding of General Insurance Claims, and technical ability in managing Motor Claims Recoveries, including liability investigations, strategy, portfolio management, and data accuracy.
• In-depth knowledge of relevant industry legislation, including the Insurance Contracts Act 1984, Civil Liability Act 2003 (PIPA), Privacy Act 1998, General Insurers Code of Practice and the ACCC Debt Collection Guidelines.
• General knowledge of Road Laws and state-specific legislation.
• Strong skills in settlement, mediation, negotiation, arbitration, and litigation.
• Excellent skills for engaging with customers, witnesses, legal experts, vendors, and teams; able to maintain a professional profile.
• Effective case evaluation, opportunity identification, and decision-making.
• Team-oriented with a focus on improving efficiency and effectiveness.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

 
Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

 
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!