Claims Shared Services Support

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

If you have experience in administrative and support functions for claims functional groups and are looking for a new challenge, we would love to hear from you. 

Zurich Canada is currently looking for a Bilingual Claims Administrative Support Specialist in our Montreal office to provide administrative and supporting functions to ensure the office operates at a high level of efficiency and compliance. 

Reporting to the Senior Claims Administration Manager, you will handle key support functions, manage financial processing, generate and process reports, manage database records, respond to customer inquiries, assist with claims setup, and provide administrative support for jurisdictional form processing. This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. 

This is a hybrid work opportunity. 

What you will do

• Handle key support functions for the office, as outlined in operations best practices.
• Manage financial processing, including wire transfers, recovery processing, and payments, per defined workflows.
• Generate, distribute, and process internal control reports or other operational reporting per defined workflows.
• Manage database records as appropriate.
• Respond to customer inquiries quickly, accurately, and professionally. Offer first-level problem resolution to customers and escalate inquiries appropriately.
• Assist with claims setup, research complex claim and policy coding issues, and documentation retrieval as appropriate.
• Apply knowledge of complex operational best practices and procedures to daily activities.
• Identify and resolve problems by referring to procedural documentation and reference materials.
• Offer process improvement ideas.
• Provide administrative support for jurisdictional form processing through demonstrated knowledge of claim data and form requirements.
• Handle further administrative projects as assigned.
• Provide prompt, courteous, and high-quality work in response to management direction and internal customer needs.
• Complete assigned work within established standards for timeliness and accuracy.
• Ensure regular predictable attendance.
• Participate in business travel, mandatory overtime during peak periods, shift work, and holiday work as required.

Job Qualifications - What you bring to the table

Required:

• High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

AND

• Fluent proficiency in both English and French

Preferred:

• Strong Microsoft Office
• Strong customer service skills
• Strong interpersonal skills

Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity, and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. 
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. 
• We understand how important it is to rest, recharge, and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. 
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 
• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time, and resources. 
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity, and Inclusion Award. 

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada fait partie du groupe Zurich Insurance, un assureur multi-lignes comptant environ 55 000 employés dans le monde entier, au service de clients sur les marchés mondiaux et locaux. Zurich Canada est un fournisseur d'assurance de premier plan, au service des entreprises de taille moyenne et grande, y compris les multinationales, sur le marché commercial canadien depuis 100 ans. Avec plus de 500 employés dans des bureaux à travers le pays, Zurich offre la force mondiale d'un fournisseur d'assurance de premier plan combinée à une connaissance approfondie des industries et des marchés locaux. Zurich Canada aspire à être le premier choix des professionnels de la gestion des risques en tant que partenaire privilégié pour relever les défis des risques d'aujourd'hui et de demain. En savoir plus sur www.zurichcanada.com.