AVP, Financial Lines Claims Manager

We are currently looking for an AVP, Claims Manager to join our Management Solutions Group.  The selected candidate will lead and direct a team of Legal Claims Professionals in low to high exposure Claims in our Financial Institution Line of Business. The Claims Manager is expected to coordinate the work activities of the team, and has responsibility for performance, development, and coaching of staff. The Manager will also act as a technical resource for the team. This position has clear and distinct accountability for business results and is expected to manage internal and external customer relationships. The Claims Manager plays a critical role in interacting to exchange timely information with upstream claim managers, line of business underwriters, actuaries and finance, as well as developing, maintaining and servicing broker and account relationships.  The selected candidate must be flexible to work across other Financial Lines teams as needed.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, some in-office attendance should be expected.  The candidate selected for this opportunity must be able to report into Zurich’s  New York, Parsippany or Schaumburg Office as needed.

Basic Qualifications: 

• Juris Doctor and 8 or more years of Claims Handling or Insurance Defense experience
  OR
• Bachelors Degree and 9 or more years of Claims Handling or Insurance Defense experience
  OR
• High School Diploma or Equivalent and 11 or more years of Claims
• Handling or Insurance Defense experience
  AND
• 3 or more years of management or leadership experience
• Customer service experience
• Experience with Microsoft Office
• Knowledge of insurance legal statutes and procedures
• Travel 0%-25%

Preferred Qualifications:

• Negotiation experience
• Experience collaborating across work groups
• In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Experience handling Financial Lines Claims
• Ability to effectively present information to LOB manager, claimants and customers
• Excellent communication skills
• Problem solving skills
• Analytical Skills
• Advanced Degree
• Leadership and/or Employee Development Experience
• AIC
• SCLA
• CPCU

The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $175,000.00 to $200,000, with short-term incentive bonus eligibility set at 20%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - New York, AM - Schaumburg, AM - Parsippany
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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