Head of Global Programs

Let's grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What's the job?

We’re looking for a strategic, driven, and globally minded Head of Global Programs to lead a high-performing team across the US, Europe, and Asia Pacific. This is a pivotal role at the heart of our global business – one that blends leadership, innovation, and commercial acumen to deliver value for our partners and drive long-term growth.

• You'll lead a global team across Partner and Account Management, Solutions Delivery, and Account Administration
• You'll take ownership of topline performance, driving revenue growth and exceeding profitability targets
• You'll build and nurture relationships with partners at all levels, leading contract negotiations and renewals
• You'll coordinate partner-specific programs of work, ensuring timely, high-quality delivery
• You'll support business development and the onboarding of new global accounts
• You'll spearhead initiatives that unlock revenue, enhance customer value, and boost operational efficiency
• You'll collaborate with underwriting and actuarial teams to ensure the financial health of our Global Programs portfolio
• You'll champion innovation across product, service, and technology to elevate our partner proposition
• You'll shape and execute strategic priorities alongside the Head of Global Business
• You'll guide major projects from setup through to resolution, making critical decisions along the way
• You'll collaborate across the business to identify opportunities and drive partner success

What are we looking for?

• You'll have 10+ years of experience in business ownership, account management, and/or client solutions/delivery—ideally a blend of all three
• You'll demonstrate strong leadership with a track record of managing cross-functional, geographically dispersed teams
• You'll be highly organized, with a sharp eye for detail and a proactive mindset
• You'll have an entrepreneurial spirit, strong initiative, and a relentless focus on results
• You'll possess outstanding interpersonal, communication, negotiation, and presentation skills
• You'll be confident navigating a matrixed, multinational environment
• You'll be proficient in MS Word, Excel, PowerPoint, Visio, and Project; experience with Photoshop or other graphics tools is a plus
• You'll be tech-savvy and comfortable working with digital platforms and tools
• You'll ideally have a diploma or degree in a relevant field
• Any additional language skills would be a bonus, but aren’t essential

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!

#LI-Hybrid

The salary range for this role is $172,000 - $281,700. This is the range Zurich Cover-More in good faith believes is the range of possible compensation for this role at the time of the posting. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.