Transformation Analyst

Let’s grow together!

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What’s the job?

The Transformation Analyst will be a key member of Zurich Cover-More’s global transformation team, supporting the Global Transformation Lead in designing and implementing the future state operating model for the business. The Transformation Analyst will contribute directly to shaping how the business operates globally, partnering with leaders across distribution, underwriting, claims, assistance, and shared services to capture requirements, design future processes, and build the roadmap to get there.

• Analyze current and future processes, gather functional requirements, and provide insights to support leadership decisions
• Contribute to scenario design, business cases, and roadmaps that guide transformation priorities and investments
• Research and summarize market options for technology platforms to inform system and process choices
• Prepare charters, project plans, and deliverables to keep operating model workstreams structured and on track
• Support change management and communications by creating clear, engaging materials for a wide range of stakeholders
• Assist with program coordination, reporting, and milestone tracking to ensure progress across multiple workstreams
• Provide structured analysis, decision support, and execution discipline to shape and deliver the global operating model
• Help the business navigate post-merger integration challenges and build a unified, scalable platform for growth

What are we looking for?

• Bachelor’s degree and 5-7+ years of experience in Insurance or Consulting
• Proven experience in operating model design, organizational effectiveness, or large-scale transformation
• Knowledge and application of change management methodologies and tools
• Strong project management skills, with the ability to structure, track, and deliver complex initiatives
• Demonstrated success building credibility and influencing across business stakeholders in a cross-functional matrix environment
• Experience working within the complexities of post-acquisition or integration contexts
• Excellent verbal and written communication, with strong consulting and influencing skills

Preferred experience:

• In-depth knowledge of travel insurance or the broader insurance industry, with subject matter expertise in at least one functional area (Distribution, Underwriting, Claims, etc.)
• Prior experience in a post-merger integration environment
• Experience developing and managing business cases, including financial modeling and benefit realization tracking

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

Apply today and let’s go great places together!

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