Broker Development Associate

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

Join our Service 365 team as a Broker Development Associate, where you’ll be the first point of contact for our Authorised Representative (AR) network—responding to day‑to‑day enquiries, coordinating swift resolutions with internal teams, and building strong, commercial relationships that grow the Zurich brand.

This role sits at the heart of our technology transformation. You’ll champion our digital tools and play a practical part in our journey toward our digital north star—becoming Australia’s Leading Digital Insurer—by making it easier for brokers to do business with Zurich, faster.

You will also be responsible for the following:

• Serving as the primary contact for AR enquiries via phone and desktop, acting as a trusted source of knowledge on Zurich products and propositions.
• Orchestrating outcomes with underwriting, claims, ZRS and other internal stakeholders to ensure timely service delivery and issue resolution.
• Building and nurturing AR relationships through planned, routine engagement to foster growth and strengthen Zurich’s brand in market.
• Monitoring AR performance, sharing insights internally, and proactively managing complaints to drive continuous improvement.
• Promoting and educating partners on Zurich’s online broker tools and self‑service resources; assisting with pre‑ and post‑activity as needed.
• Contributing thought leadership for our remote AR community and collaborating closely with internal/external stakeholders to facilitate their strategies.

Important to your success – let’s grow together

You are a customer‑obsessed relationship builder with exceptional communication skills who thrives in a collaborative, fast‑moving environment. Curious and change‑positive, you embrace new ways of working and digital tools to deliver better broker and customer outcomes.

In order to be successful, you will have the following:

• Experience in insurance or account management (preferred), strong general business acumen, and a genuine willingness to learn.
• Excellent written and verbal communication, with proven influencing and negotiation capability.
• Confidence using digital productivity suites (e.g., Office 365) and broker portals; comfort advocating for digital self‑service and simpler processes.
• Strong time‑management and prioritisation skills to manage a steady pipeline of enquiries and follow‑ups.
• Stakeholder management strength across underwriting, claims, and distribution; aptitude for coordinating swift, customer‑first resolutions.
• A growth mindset aligned to Zurich’s transformation and our North Star ambition to be Australia’s Leading Digital Insurer

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!