Casualty Claims - Team Lead

A new transformational adventure awaits you… 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let’s create a brighter future together, let’s make a difference  

This is an exciting role, with the Team Leader Casualty reporting to the Head of GI Complex Claims (Crew Lead).

As the Team Leader, you will be responsible for Liability and Financial Lines Claims, within the GI Complex Claims Crew. The Casualty Claims Teams are responsible for designing and delivering great claims experiences to customers and partners whilst maintaining strong financial and portfolio outcomes.

• Responsible for delivery of financial and operational metrics with the portfolio including meeting Duration Severity, ALAE, Fraud and Recovery outcomes. 
• Supporting a team of 16 throughout their performance, preparing reports, and analyses data to identify trends, areas for improvement, and implement corrective actions.
• Will provides technical support and strategy to the team on complex and large claims.
• Accountable for developing talent, coaching and mentoring their teams who will have various degrees of experience and skills.
• Accountable for building a strong, people led high performance culture within Complex Crew and Enterprise Claims.
• Will ensures the Casualty Teams are compliant and adheres to all internal compliance, legal and regulatory requirements.
• Will deliver of our Quality Assurance program within team including support on audits and line manager reviews and providing meaningful feedback to the team.
• Will work closely with Underwriters, Risk Managers and Actuaries and other internal stakeholders to monitor financial performance and product profitability and sustainability.
• Will manages and engages with our preferred Supply Partners- Assessing, Legal, Forensic Accounting, Investigators to ensure service adherence and focus on cost benefits,

 Important to your success - Unlock your potential

In order to be successful, you will require the following:

• Tertiary qualifications or substantial relevant experience including knowledge of Liability and Financial Lines Products.
• Experience in large loss management and operation and claims portfolio management.
• Excellent knowledge and understanding of the GI industry and related products including relevant legal and regulatory framework.
• Strong leadership capability including strategic thinking, conflict management, analytical, problem solving, outstanding communication & presentation skills.
• People management experience is required.
• Having an understanding of and/or experience with Agile methodologies is preferred.
• Possess a fundamental understanding of end-to-end customer experience integration & dependencies.

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Silver AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!